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Contact us & Support

How can I contact KWIO customer service?

Got a question, need help, or want to share something with us? Our KWIO customer service team is happy to help. The fastest way to reach us is via our contact form. Just select your topic and your message will go straight to the right person. You can

When is KWIO customer service available?

Our customer service team is available Monday to Friday from 9:00 am to 5:00 pm (CET). We usually reply within 24 hours. The best way to reach us is via our contact form or by sending an email to [email protected]. We don't offer phone support, bu

How long does it take to get a reply to my request?

We do our best to get back to you quickly! You can usually expect a reply within 24 hours on working days (Monday to Friday, 9:00 am to 5:00 pm CET). If you contact us over the weekend, it might take a little longer – but don’t worry: we’ll get back

I didn’t receive an order confirmation – what should I do?

You should normally receive an order confirmation email right after placing your order. If it’s missing, here are a few possible reasons:. There was a typo in your email address. The confirmation ended up in your spam or promotions folder. The checko