KWIO

Got a question, need help, or want to share something with us? Our KWIO customer service team is happy to help.The fastest way to reach us is via our <a data-start="1010" data-end="1060" rel="noopener noreferrer" target="_blank" href="https://kwiokids.com/pages/kontakt">contact form</a>. Just select your topic and your message will go straight to the right person.You can also send us an email: <a data-start="1176" data-end="1194" rel="noopener">suppport@kwiokids.com</a>We do our best to respond as quickly as possible &#x2013; usually within 24 hours on weekdays.

Got a question, need help, or want to share something with us? Our KWIO customer service team is happy to help. The fastest way to reach us is via our contact form. Just select your topic and your message will go straight to the right person. You can

How can I contact KWIO customer service?

Contact us & Support

Can I also buy your products in a shop?

How do I place an order with KWIO?

What shipping options are available?

When will my order arrive?

How can I track my shipment?

What happens if my order is delayed?

Can I change my delivery address after placing an order?

How can I request an investigation for a missing shipment?

What happens after I place a pre-order?

Order & Shipping

Product & Size

How does the return process at KWIO work?

How long do I have to return a product?

What should I know when exchanging an item?

What happens if my product is damaged?

How long does the refund take?

Return & exchange

What payment methods do you accept?

My discount code isn't working – what can I do?

How do I redeem a discount code?

How does payment by invoice work?

When will my account be charged?

As a customer from Switzerland – can I get the German VAT refunded?

Payment & vouchers

How do I register?

I forgot my password – what now?

How can I change my address or email?

How can I view my orders?

How can I have my customer data deleted?

How can I unsubscribe from the newsletter?

My account & customer area

How does KWIO produce sustainably?

Where are your products manufactured?

What does “Made for Kids. Loved by Parents.” mean to you?

What kind of packaging do you use?

In which countries do you manufacture your products?

Sustainability & production

When is KWIO customer service available?

How long does it take to get a reply to my request?

I didn’t receive an order confirmation – what should I do?

Community & Newsletter

How can I contact KWIO customer service?Updated 25 days ago