KWIO

We do our best to get back to you quickly! You can usually expect a reply within 24 hours on working days (Monday to Friday, 9:00 am to 5:00 pm CET).If you contact us over the weekend, it might take a little longer &#x2013; but don&#x2019;t worry: we&#x2019;ll get back to you as soon as we can.

We do our best to get back to you quickly! You can usually expect a reply within 24 hours on working days (Monday to Friday, 9:00 am to 5:00 pm CET). If you contact us over the weekend, it might take a little longer – but don’t worry: we’ll get back

How long does it take to get a reply to my request?

Contact us & Support

Can I also buy your products in a shop?

How do I place an order with KWIO?

What shipping options are available?

When will my order arrive?

How can I track my shipment?

What happens if my order is delayed?

Can I change my delivery address after placing an order?

How can I request an investigation for a missing shipment?

What happens after I place a pre-order?

Order & Shipping

Product & Size

How does the return process at KWIO work?

How long do I have to return a product?

What should I know when exchanging an item?

What happens if my product is damaged?

How long does the refund take?

Return & exchange

What payment methods do you accept?

My discount code isn't working – what can I do?

How do I redeem a discount code?

How does payment by invoice work?

When will my account be charged?

As a customer from Switzerland – can I get the German VAT refunded?

Payment & vouchers

How do I register?

I forgot my password – what now?

How can I change my address or email?

How can I view my orders?

How can I have my customer data deleted?

How can I unsubscribe from the newsletter?

My account & customer area

How does KWIO produce sustainably?

Where are your products manufactured?

What does “Made for Kids. Loved by Parents.” mean to you?

What kind of packaging do you use?

In which countries do you manufacture your products?

Sustainability & production

How can I contact KWIO customer service?

When is KWIO customer service available?

I didn’t receive an order confirmation – what should I do?

Community & Newsletter

How long does it take to get a reply to my request?Updated a month ago