KWIO

Our customer service team is available Monday to Friday from 9:00 am to 5:00 pm (CET).We usually reply within 24 hours. The best way to reach us is via our <a data-start="922" data-end="972" rel="noopener noreferrer" target="_blank" href="https://kwiokids.com/pages/kontakt">contact form</a> or by sending an email to <a data-start="1001" data-end="1019" rel="noopener">support@kwiokids.com</a>.We don&apos;t offer phone support, but we&apos;re quick and personal in our replies &#x2013; promise.

Our customer service team is available Monday to Friday from 9:00 am to 5:00 pm (CET). We usually reply within 24 hours. The best way to reach us is via our contact form or by sending an email to support@kwiokids.com. We don't offer phone support, bu

When is KWIO customer service available?

Contact us & Support

Can I also buy your products in a shop?

How do I place an order with KWIO?

What shipping options are available?

When will my order arrive?

How can I track my shipment?

What happens if my order is delayed?

Can I change my delivery address after placing an order?

How can I request an investigation for a missing shipment?

What happens after I place a pre-order?

Order & Shipping

Product & Size

How does the return process at KWIO work?

How long do I have to return a product?

What should I know when exchanging an item?

What happens if my product is damaged?

How long does the refund take?

Return & exchange

What payment methods do you accept?

My discount code isn't working – what can I do?

How do I redeem a discount code?

How does payment by invoice work?

When will my account be charged?

As a customer from Switzerland – can I get the German VAT refunded?

Payment & vouchers

How do I register?

I forgot my password – what now?

How can I change my address or email?

How can I view my orders?

How can I have my customer data deleted?

How can I unsubscribe from the newsletter?

My account & customer area

How does KWIO produce sustainably?

Where are your products manufactured?

What does “Made for Kids. Loved by Parents.” mean to you?

What kind of packaging do you use?

In which countries do you manufacture your products?

Sustainability & production

How can I contact KWIO customer service?

How long does it take to get a reply to my request?

I didn’t receive an order confirmation – what should I do?

Community & Newsletter

When is KWIO customer service available?Updated a month ago