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Payment & vouchers

What payment methods do you accept?

At the KWIO online shop, you can pay easily and securely using the following methods:. PayPal. Credit card (Visa, Mastercard, American Express). Klarna (Pay now, Pay later, or Installments). Apple Pay. Google Pay. All payments are processed through e

My discount code isn't working – what can I do?

Sometimes a discount code just won’t work – we’re sorry! Here are a few things you can check:. 1. Check the spellingMake sure you’ve entered the code exactly as shown – without spaces, typos, or special characters. 2. Check the validityMany codes are

How do I redeem a discount code?

Got a discount code? Awesome! Here’s how to use it:. 1. Add your favorite items to the cartBrowse the shop and add the products you like to your cart. 2. Go to checkoutClick on your cart and proceed to the checkout page. 3. Enter your discount codeYo

How does payment by invoice work?

At KWIO, you can conveniently pay by invoice – powered by our partner Klarna. Here’s how it works:. 1. Select your items and go to checkoutAdd your favorite products to the cart and proceed to checkout. 2. Choose “Klarna – Pay by invoice”In the payme

When will my account be charged?

That depends on the payment method you choose:. 1. Credit Card or Apple PayYour account is charged immediately at checkout. 2. PayPalYou’ll be charged right after your order is confirmed via your PayPal account. 3. Klarna – Pay by InvoiceYou are not

As a customer from Switzerland – can I get the German VAT refunded?

Yes, you can request a refund of the German VAT if you export your KWIO order to Switzerland. For this, we need the following documents:. the original invoice stamped by the German customs office. and a completed “Ausfuhr- und Abnehmerbescheinigung”