KWIO

At the KWIO online shop, you can pay easily and securely using the following methods:<ul data-start="911" data-end="1070"><li data-start="911" data-end="925">PayPal</li><li data-start="926" data-end="982">Credit card (Visa, Mastercard, American Express)</li><li data-start="983" data-end="1035">Klarna (Pay now, Pay later, or Installments)</li><li data-start="1036" data-end="1053">Apple Pay</li><li data-start="1054" data-end="1070">Google Pay</li></ul>All payments are processed through encrypted payment providers &#x2013; safe, fast and hassle-free.If you don&#x2019;t see a specific payment option during checkout, it may depend on your device settings or country.

At the KWIO online shop, you can pay easily and securely using the following methods:. PayPal. Credit card (Visa, Mastercard, American Express). Klarna (Pay now, Pay later, or Installments). Apple Pay. Google Pay. All payments are processed through e

What payment methods do you accept?

Payment & vouchers

Can I also buy your products in a shop?

How do I place an order with KWIO?

What shipping options are available?

When will my order arrive?

How can I track my shipment?

What happens if my order is delayed?

Can I change my delivery address after placing an order?

How can I request an investigation for a missing shipment?

What happens after I place a pre-order?

Order & Shipping

Product & Size

How does the return process at KWIO work?

How long do I have to return a product?

What should I know when exchanging an item?

What happens if my product is damaged?

How long does the refund take?

Return & exchange

My discount code isn't working – what can I do?

How do I redeem a discount code?

How does payment by invoice work?

When will my account be charged?

As a customer from Switzerland – can I get the German VAT refunded?

How do I register?

I forgot my password – what now?

How can I change my address or email?

How can I view my orders?

How can I have my customer data deleted?

How can I unsubscribe from the newsletter?

My account & customer area

How does KWIO produce sustainably?

Where are your products manufactured?

What does “Made for Kids. Loved by Parents.” mean to you?

What kind of packaging do you use?

In which countries do you manufacture your products?

Sustainability & production

How can I contact KWIO customer service?

When is KWIO customer service available?

How long does it take to get a reply to my request?

I didn’t receive an order confirmation – what should I do?

Contact us & Support

Community & Newsletter

What payment methods do you accept?Updated a month ago