KWIO

At KWIO Kids, we ship your order quickly and reliably with our shipping partner DHL.Delivery times Germany: 3 to 5 business days Austria: 4 to 6 business daysAvailable items are shipped on the next business day after we receive your order.Shipping confirmation and tracking As soon as your order has been shipped, you will receive a shipping confirmation via email with a tracking link. This allows you to check the status of your delivery at any time.Note on possible delays Please note that during periods of high order and shipping volume, delivery may be delayed.Further questions? If you have any questions about your order or delivery, our customer service team will be happy to assist you. You can reach us via our contact form.

At KWIO Kids, we ship your order quickly and reliably with our shipping partner DHL. Delivery timesGermany: 3 to 5 business daysAustria: 4 to 6 business days. Available items are shipped on the next business day after we receive your order. Shipping

When will my order arrive?

Order & Shipping

Can I also buy your products in a shop?

How do I place an order with KWIO?

What shipping options are available?

How can I track my shipment?

What happens if my order is delayed?

Can I change my delivery address after placing an order?

How can I request an investigation for a missing shipment?

What happens after I place a pre-order?

Product & Size

How does the return process at KWIO work?

How long do I have to return a product?

What should I know when exchanging an item?

What happens if my product is damaged?

How long does the refund take?

Return & exchange

What payment methods do you accept?

My discount code isn't working – what can I do?

How do I redeem a discount code?

How does payment by invoice work?

When will my account be charged?

As a customer from Switzerland – can I get the German VAT refunded?

Payment & vouchers

How do I register?

I forgot my password – what now?

How can I change my address or email?

How can I view my orders?

How can I have my customer data deleted?

How can I unsubscribe from the newsletter?

My account & customer area

How does KWIO produce sustainably?

Where are your products manufactured?

What does “Made for Kids. Loved by Parents.” mean to you?

What kind of packaging do you use?

In which countries do you manufacture your products?

Sustainability & production

How can I contact KWIO customer service?

When is KWIO customer service available?

How long does it take to get a reply to my request?

I didn’t receive an order confirmation – what should I do?

Contact us & Support

Community & Newsletter

When will my order arrive?Updated a month ago