What should I know when exchanging an item?Updated a month ago

Want to switch to a different color or version? No problem – here’s how:

Important:
At KWIO, exchanges are always handled as a return followed by a new order. That means:

1. Return your original product easily via our returns portal:
   👉 Retourenportal

2. Place a new order for your desired item in the shop.

Good to know:
You’ll receive a free return label via email after completing the return process.
As soon as your return arrives, we’ll refund your purchase amount immediately.

This way, you stay in control and get exactly what you want.