KWIO

At KWIO Kids, we offer fast and reliable shipping with DHL to Germany and Austria.Shipping costs- Free shipping: Shipping is free for orders over &#x20AC;50.- Flat-rate shipping fee: For orders under &#x20AC;50, we charge a flat-rate shipping fee of &#x20AC;2.90.All prices are final prices and include VAT. Delivery areaWe only deliver to Germany and Austria. Delivery times- Germany: The delivery time is usually 3 to 5 working days.- Austria: The delivery time is usually 4 to 6 working days. Available items are dispatched by DHL on the next working day after receipt of the order.Shipping service providerOur products are shipped exclusively with DHL.Additional informationPlease note that there may be delays in delivery during periods of high order and delivery volume.If you have any further questions or require assistance, our customer service team will be happy to help.

At KWIO Kids, we offer fast and reliable shipping with DHL to Germany and Austria. Shipping costs. - Free shipping: Shipping is free for orders over €50. - Flat-rate shipping fee: For orders under €50, we charge a flat-rate shipping fee of €2.90. All

What shipping options are available?

Order & Shipping

Can I also buy your products in a shop?

How do I place an order with KWIO?

When will my order arrive?

How can I track my shipment?

What happens if my order is delayed?

Can I change my delivery address after placing an order?

How can I request an investigation for a missing shipment?

What happens after I place a pre-order?

Product & Size

How does the return process at KWIO work?

How long do I have to return a product?

What should I know when exchanging an item?

What happens if my product is damaged?

How long does the refund take?

Return & exchange

What payment methods do you accept?

My discount code isn't working – what can I do?

How do I redeem a discount code?

How does payment by invoice work?

When will my account be charged?

As a customer from Switzerland – can I get the German VAT refunded?

Payment & vouchers

How do I register?

I forgot my password – what now?

How can I change my address or email?

How can I view my orders?

How can I have my customer data deleted?

How can I unsubscribe from the newsletter?

My account & customer area

How does KWIO produce sustainably?

Where are your products manufactured?

What does “Made for Kids. Loved by Parents.” mean to you?

What kind of packaging do you use?

In which countries do you manufacture your products?

Sustainability & production

How can I contact KWIO customer service?

When is KWIO customer service available?

How long does it take to get a reply to my request?

I didn’t receive an order confirmation – what should I do?

Contact us & Support

Community & Newsletter

What shipping options are available?Updated a month ago