What if the BAGG doesn’t fit?Updated a month ago

Your child tried the BAGG and it doesn’t fit as expected? No problem—at KWIO, returning the backpack is simple and hassle-free.

2-month return policy
You have 2 months from the date of delivery to return the BAGG—free of charge and without giving a reason.

Free returns
The return is free for you. Simply use our returns & complaints portal to initiate the process.

Easy exchange
If you'd like the BAGG in a different color or variant, just return the current backpack and place a new order. This ensures that you receive exactly the model that best suits your child.

Our customer service team is happy to assist you with any further questions about the KWIO BAGG.