What happens if my product is damaged?Updated a month ago

Oh no, your product arrived damaged? We're really sorry about that!

Here’s what to do:

1. Take a photo of the damaged item and – if applicable – the packaging.

2. Reach out to us via our contact form or by email: support@kwiokids.com.

3. We’ll find a quick and fair solution – whether it’s a replacement, refund or exchange.

📦 Important: Please don’t send anything back without contacting us first. We’ll assess the case and let you know what to do next.

Our goal is to make sure you’re happy in the end. Promise.