What happens if my order is delayed?Updated a month ago

At KWIO Kids, we place great importance on fast and reliable shipping. However, in rare cases, delays may occur.

Standard delivery times
Germany: 3 to 5 business days
Austria: 4 to 6 business days

Available items are shipped with DHL on the next business day after the order is received.

Possible reasons for delays
In rare instances, delivery may be delayed due to:

• High parcel volumes, especially during promotional periods or holidays

• Unexpected events such as strikes or extreme weather conditions

• Delivery issues with our shipping partner DHL

What you can do

Check tracking: Use the tracking link in your shipping confirmation email to view the current status of your delivery.

Be patient: If your order hasn’t arrived within the usual delivery time, please wait an additional 1–2 business days, as delays can sometimes occur.

Contact customer service: If your order still hasn’t arrived after this time, please reach out to our customer service via the contact form. We will investigate the status of your shipment and assist you promptly.

We apologize for any inconvenience and thank you for your understanding.