KWIO

<article dir="auto" data-testid="conversation-turn-14" data-scroll-anchor="true" id="isPasted"><div tabindex="-1"><div data-message-author-role="assistant" data-message-id="f327ffab-f029-4472-b99b-22ee12d01a67" dir="auto" data-message-model-slug="gpt-4o"><p data-start="113" data-end="326">If you&#x2019;ve placed a pre-order with KWIO Kids, it means that the item is currently out of stock but has already been reserved for you. As soon as the item becomes available, your order will be processed and shipped.</p><p data-start="328" data-end="407"><strong data-start="328" data-end="352">Shipping Information</strong><br data-start="352" data-end="355"><em data-start="355" data-end="375">Shipping provider:</em> All orders are shipped via DHL.</p><p data-start="409" data-end="536"><em data-start="409" data-end="426">Delivery times:</em> Once shipped, delivery usually takes 3 to 5 business days within Germany and 4 to 6 business days to Austria.</p><p data-start="538" data-end="747"><strong data-start="538" data-end="555">Notifications</strong><br data-start="555" data-end="558">As soon as your pre-ordered item has been shipped, you&#x2019;ll receive a shipping confirmation via email with a tracking link. This allows you to monitor the status of your delivery at any time.</p><p data-start="749" data-end="915" data-is-last-node data-is-only-node><strong data-start="749" data-end="771">Further questions?</strong><br data-start="771" data-end="774">If you have any questions about your pre-order, our customer service team will be happy to assist you. You can reach us via our <a href="https://kwiokids.com/pages/kontakt" target="_blank" rel="noopener noreferrer">contact form</a>.</p></div></div></article><div data-edge="true"><br></div>

If you’ve placed a pre-order with KWIO Kids, it means that the item is currently out of stock but has already been reserved for you. As soon as the item becomes available, your order will be processed and shipped. Shipping InformationShipping provide

What happens after I place a pre-order?

Order & Shipping

Can I also buy your products in a shop?

How do I place an order with KWIO?

What shipping options are available?

When will my order arrive?

How can I track my shipment?

What happens if my order is delayed?

Can I change my delivery address after placing an order?

How can I request an investigation for a missing shipment?

Product & Size

How does the return process at KWIO work?

How long do I have to return a product?

What should I know when exchanging an item?

What happens if my product is damaged?

How long does the refund take?

Return & exchange

What payment methods do you accept?

My discount code isn't working – what can I do?

How do I redeem a discount code?

How does payment by invoice work?

When will my account be charged?

As a customer from Switzerland – can I get the German VAT refunded?

Payment & vouchers

How do I register?

I forgot my password – what now?

How can I change my address or email?

How can I view my orders?

How can I have my customer data deleted?

How can I unsubscribe from the newsletter?

My account & customer area

How does KWIO produce sustainably?

Where are your products manufactured?

What does “Made for Kids. Loved by Parents.” mean to you?

What kind of packaging do you use?

In which countries do you manufacture your products?

Sustainability & production

How can I contact KWIO customer service?

When is KWIO customer service available?

How long does it take to get a reply to my request?

I didn’t receive an order confirmation – what should I do?

Contact us & Support

Community & Newsletter

What happens after I place a pre-order?Updated a month ago