Is there a warranty or repair option?Updated a month ago

Yes, all KWIO watches come with a statutory warranty of 2 years from the date of purchase. Within this period, we’ll support you if a defect occurs that was not caused by improper use.

What does the warranty cover?

• Manufacturing or material defects in the case, movement, or strap

• Defects not caused by dropping, water damage, improper use, or normal wear and tear

In such cases, we’ll check together with you whether a repair or exchange is possible.

How do I proceed in the event of a warranty claim?

• Please keep your order confirmation as proof of the warranty period.

• Contact us via the form at www.kwiokids.com/kontakt and briefly describe the issue.

• We’ll get back to you as soon as possible with the next steps – e.g. return for inspection or direct exchange.

Repair options outside the warranty
At present, we do not offer an official repair service outside the warranty. However, we are working on a solution to provide sustainable repair options in the future.

If your watch has a defect that is not covered by the warranty, or if you're unsure what to do: just get in touch – we’ll gladly help you find the best solution.