How do I place an order with KWIO?Updated a month ago
Ordering from KWIO Kids is simple and intuitive. Just follow these steps to get your favorite products quickly and safely delivered to your home:
1. Select a product
Browse categories: Visit our website at kwiokids.com and choose the desired product category, such as school backpacks, wristwatches, alarm clocks, or reading lights.
View product details: Click on the product to see more information, available colors, and prices.
2. Add to cart
Make your selection: Choose your preferred color or variant.
Add to cart: Click on “Add to Cart” to place the product in your shopping cart.
3. Review your cart
Open cart: Click on the cart icon in the upper right corner of the page.
Check your order: Review the selected products, quantities, and total price.
Redeem discount code: If you have a discount code, you can enter it here.
4. Proceed to checkout
Continue to checkout: Click on “Checkout” to begin the ordering process.
Shipping details: Enter your delivery address.
Select payment method: Choose from the available payment options.
5. Complete your order
Review your order: Double-check all the information.
Place order: Click on “Place Order” to complete your purchase.
6. Order confirmation
Receive confirmation email: After successfully placing your order, you will receive a confirmation email with all the details.
Shipping information: As soon as your order has been shipped, we will notify you via email.
Frequently Asked Questions
Can I order without creating a customer account?
Yes, you can check out as a guest. However, having an account comes with benefits such as access to your order history and a faster checkout process.
How can I track my order?
Once your order has been shipped, you will receive an email with a tracking link to monitor the status of your delivery.
What should I do if I didn’t receive an order confirmation?
Check your spam folder. If you can’t find the email there either, please contact our customer service via the contact form.
If you have any further questions or need assistance, our customer service team is happy to help you Monday through Friday.