KWIO

The&#xA0;magnetic closure works best when kept clean and dry. If it gets dirty, simply wipe it with a dry cloth. The&#xA0;safety cord is durable, but check it occasionally for knots or twists. This ensures your SNAPP stays safe and secure every day.

The magnetic closure works best when kept clean and dry.If it gets dirty, simply wipe it with a dry cloth. The safety cord is durable, but check it occasionally for knots or twists.This ensures your SNAPP stays safe and secure every day.

How do I care for the magnetic clasp and safety chain?

Product & Size

SNAPP

Care & Cleaning

Can I also buy your products in a shop?

How do I place an order with KWIO?

What shipping options are available?

When will my order arrive?

How can I track my shipment?

What happens if my order is delayed?

Can I change my delivery address after placing an order?

How can I request an investigation for a missing shipment?

What happens after I place a pre-order?

Order & Shipping

How does the return process at KWIO work?

How long do I have to return a product?

What should I know when exchanging an item?

What happens if my product is damaged?

How long does the refund take?

Return & exchange

What payment methods do you accept?

My discount code isn't working – what can I do?

How do I redeem a discount code?

How does payment by invoice work?

When will my account be charged?

As a customer from Switzerland – can I get the German VAT refunded?

Payment & vouchers

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I forgot my password – what now?

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My account & customer area

How does KWIO produce sustainably?

Where are your products manufactured?

What does “Made for Kids. Loved by Parents.” mean to you?

What kind of packaging do you use?

In which countries do you manufacture your products?

Sustainability & production

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When is KWIO customer service available?

How long does it take to get a reply to my request?

I didn’t receive an order confirmation – what should I do?

Contact us & Support

Community & Newsletter

How do I care for the magnetic clasp and safety chain?Updated 9 hours ago