KWIO

Our FLAPP and ZAPP straps are primarily available through our online shop.Selected retailers now also carry our watches. You can find them in our shop finder: <a href="https://kwiokids.com/pages/shop-finder">https://kwiokids.com/pages/shop-finder</a>&#xA0;Not every model and colour is in stock at every store. If you are looking for a specific strap, please check with the retailer before your visit.

Our FLAPP and ZAPP straps are primarily available through our online shop. Selected retailers now also carry our watches. You can find them in our shop finder: https://kwiokids.com/pages/shop-finder. Not every model and colour is in stock at every st

Can I buy the strap in a physical store?

Product & Size

FLAPP/ZAPP

Ordering & Exchanges

Can I also buy your products in a shop?

How do I place an order with KWIO?

What shipping options are available?

When will my order arrive?

How can I track my shipment?

What happens if my order is delayed?

Can I change my delivery address after placing an order?

How can I request an investigation for a missing shipment?

What happens after I place a pre-order?

Order & Shipping

How does the return process at KWIO work?

How long do I have to return a product?

What should I know when exchanging an item?

What happens if my product is damaged?

How long does the refund take?

Return & exchange

What payment methods do you accept?

My discount code isn't working – what can I do?

How do I redeem a discount code?

How does payment by invoice work?

When will my account be charged?

As a customer from Switzerland – can I get the German VAT refunded?

Payment & vouchers

How do I register?

I forgot my password – what now?

How can I change my address or email?

How can I view my orders?

How can I have my customer data deleted?

How can I unsubscribe from the newsletter?

My account & customer area

How does KWIO produce sustainably?

Where are your products manufactured?

What does “Made for Kids. Loved by Parents.” mean to you?

What kind of packaging do you use?

In which countries do you manufacture your products?

Sustainability & production

How can I contact KWIO customer service?

When is KWIO customer service available?

How long does it take to get a reply to my request?

I didn’t receive an order confirmation – what should I do?

Contact us & Support

Community & Newsletter

Can I buy the strap in a physical store?Updated a month ago